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Office of Technology Services
Division of Finance & Administration

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System Status

We are constantly monitoring the status of all our services and their related components. If there is ever an interruption in service, a notification will be posted to this page. If you are experiencing problems not listed on this page, you can contact the IT service desk for more information.

Current OTS Service Status

OTS Scheduled Maintenance

OTS client maintenance window is scheduled every week on Sunday from 12:00am - 6:00am. Additionally, OTS Plans two server maintenance periods a month. You can find upcoming server maintenance periods in the table below.

Current UITS IT Notices

In 2017, [Kaltura](https://kb.iu.edu/d/bevs) will be replacing Echo360 as Indiana University's lecture capture and personal capture tool. Echo360 will enter read-only mode beginning May 11, 2017, and will be officially retired on January 1, 2018. For more information see [About the Echo360 retirement](https://kb.iu.edu/d/anyy). **Note:** From May 11, 2017 to January 1, 2018, users will be able to view, download, and export data stored in Echo360, but it will no longer be possible to add or update content.
In 2017, [Zoom](https://kb.iu.edu/d/bfqu) will be replacing Adobe Connect as Indiana University's web collaboration and conferencing system. Adobe Connect will enter read-only mode beginning September 1st, 2017, and will be officially retired on December 29, 2017. For more information see: [About the Adobe Connect retirement](https://kb.iu.edu/d/anxl). **Note:** From September 1, 2017 to December 27, 2017, users will be able to view, download, and export data stored in Adobe Connect, but it will no longer be possible to create or update content.
UITS Collaboration Technologies will be retiring IU’s “22” and “24” video bridge services on September 1, 2017. Users who have not already done so should migrate to IU’s “23” video bridge service or Zoom for their online meetings as soon as possible. For more information, see [What is a "23" video bridge conference?](https://kb.iu.edu/d/bete)
Some users may be experiencing intermittent difficulties accessing Exchange. System administrators are working with the vendor to restore service to normal. Updates will be posted below if they become available, but no further updates are anticipated until October 2, 2017. - September 7, 2017: Between 10:30am and 2:51pm, users may have experienced an increase in difficulties accessing Exchange. - July 28, 2017: Between 8:04am and 10:01am users may have experienced an increase in difficulties accessing Exchange. Users who continue to experience difficulties may need to restart their computer to restore service to normal.
Users may be experiencing intermittent difficulties with HPS (High Performance Systems) including Big Red II, Karst, Karst Desktop, Mason, Research Database Complex (RDC), and Carbonate. Administrators are working with the vendors and IU network engineers to restore service. Recent updates have again improved overall network and Geode stability. The next update is estimated to be available by Monday, September 25. This issue may affect users logging into HPS and those mounting home directories via SMB (Samba). HPS home directories and SMB (Samba) clients on Geode are affected.
The Central Authentication Service (CAS) will begin requiring Two-Step Login (Duo) for IU students and group accounts on Thursday, November 2, at 6:00am. IU faculty, staff, retirees and affiliates are already required to use Two-Step Login (Duo) for all CAS logins and will not be impacted by this update. For more information see: [About using Two-Step Login (Duo) every time I login into CAS](https://kb.iu.edu/d/ajri). Users requiring further assistance are encouraged to contact their campus [Support Center](https://kb.iu.edu/d/abxl).
Enterprise Library Systems will be unavailable on Sunday, October 8, from 12:15am to 10:00am due to system updates. Services impacted include: IUCAT, IUCAT Classic, SirsiDynix Symphony and WorkFlows.

Contact Info


Office of Technology Services
1200 Waterway Blvd. Suite 100
Indianapolis, IN 46202
Phone: 317.278.FIAD
Email:

Office Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.

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